The traveler who surfs the Internet for bargains risks “hangin’ ten” on a bench in an airport waiting room if the flight he or she keyed in happens to be over-booked.
“It happens all too often, and then who are you going to call,” said Sandy Collins, leisure manager for the Cascade Village Center office of DeVries Travel Agency, formerly International Tours and Cruises, in Grand Rapids.
Collins, a flight attendant for 16 years before landing in the travel business in 1988, owned the agency before selling it to DeVries in 2002, when it was renamed. It’s one of three DeVries Travel Agencies in the Grand Rapids area.
“We’re here for the person who wants to travel fairly worry-free and has better things to do than sit for hours surfing the Internet for the cheapest fares, which can change by the second.
“The Internet is for the kind of person who likes to fly by the seat of his pants and doesn’t particularly care when or how he gets where he going. A myriad of things can go wrong and when you get home and add up your receipts, I dare say you will have spent more in terms of missed connections, lost reservations and so forth than you would have if you’d gone through an agency.”
Collins said travel prices, which have held fairly steady for the last few years, aren’t determined by specific seasons or other traditional factors.
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