Lincoln Insurance Agency

Posted on December 19, 2011 by Admin
Lincoln Insurance Agency

Lincoln Insurance Agency

President Obama ordered government agencies to develop a plan to improve customer service within 180 days. This means that by October 24, 2011 all public sector agencies should have a plan to use technology to improve their efficiency and customer service. This is good news for all Americans who must use their services every day. If asked, most people will say that customer service from local or federal government is getting better, but compared to private sector service it is still poor. While private companies have been forced by their competition to find ways to improve customer relations, governmental agencies has had little pressure. Despite decades of daily customer complaints government agencies continued to provide slow service, rude responses, and lackluster communication.

This Executive Order was good news to my ears since I recently had an extremely bad experience with a federal agency. Recently, I called the agency using a number I’d found on their elaborate and confusing website. The woman who answered explained in a hasty voice that I had called a wrong number for the department I was trying to reach. She then transferred me to someone in her office who could supply me with the correct number. I was relieved when after waiting twenty six minutes someone finally picked up. The person who picked up the phone didn’t bother to say hello or inquire why I was calling. Instead, the person laid the receiver down on their desk and for six minutes I heard the office background noise before the receiver was finally placed back on the phone and I was hung up on. This is an excellent example of poor customer service by a government employee.

The Executive Order by President Obama states that the federal agencies must be able to compete with the “Best in Business.” This is a pretty tall order, and for this reason, I looked up the best in the business to see what they are doing to make their customers happy. Thankfully, Bloomberg BusinessWeek publishes an annual list of Customer Service Champs. Bloomberg’s list was my resource to see what we have to look forward to from our federal government. Below are some of the areas these “Champs” are offering great customer service.